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Handbook for the certification of digital competences in social care sector

This downloadable Handbook is the final result of the CARER+ project's Certification Process Development.

In the methodological chapter, an overview is given of the methods used by the Carer+ project to obtain empirical evidence on aspects related to the certification of care workers in the piloting countries in general, and on the views of experts on the possibilities for the certification of digital competences in care work. Opinions and facts collected through validation workshops with stakeholders are summarised therein. The chapter devoted to methodology also provides the analytical model for a certification process that serves as default, transversal form defined by the Handbook to be mapped on specific national, regional and/or sectoral circumstances.

The analytical model for the certification process defines 3 process elements (Actors, Stages, Relations). Among these there are 4 different Stages recognised (Learning, Application, Assessment, Awarding), and 3 basic types of Actors (Learner, Mentor, Certifying Entity). The relations between the particular elements, and the processual steps involved, are visualised through a process diagramme and defined in process sheets,

Following chapters elaborate in more detail on the specifics of the four Stages: Learning, Application, Assessment, and Awarding. Another chapter is dedicated to the concept of qualification, and deals with different ways how Carer+ can approach qualification as a final objective of certification.

Concluding chapter provides a brief list of lessons learned inthe process and recommendation for possible further actions of the Carer+ consortium in this direction.

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