In order to support active ageing and to generate an inclusive context in which carers and families cooperate in increasing the quality of life and well-being of the elderly, for the carer is useful to:
- observe the reality in which you are working, understand who the people you have to relate to are, understand the habits and desires of the elderly person, his needs and abilities;
- listen to the elderly person and his/her family members to understand the different points of view and expectations;
- be empathetic and welcoming, put yourself in their shoes, to understand how he/she feels about situation he/she is going through and how to support him/her;
- be flexible and pay attention to changes because the situation could also quickly changes, and this may require another type of action (for example, due to the loss of a certain amount of autonomy).
When you have understood the aspects you need to deal with and those for which the elderly person is independent you can decide how to intervene and how to use the ICTS.
It is essential try to understand what you can do and what you can do together with elderly person and his/her family. It is important not to substitute the elderly person but also support him/her in using the ICTS, while respecting and enhancing his/her abilities and autonomy. In this way, the ICTS become a means of connection to ensure a better quality of life at home and in the outside world.