General Digital Competence Enabling Digital Competence Care Specific Digital Competence
Information Communication Content Creation Safety
2.1 2.2 2.3 2.4 2.5 2.6


Competence domain A General digital competence
Competence area 2 Communication
Competence title 2.1 Interacting through technologies
Competence description   Interacting through digital devices and applications; understanding how digital communication is distributed, displayed and managed; understanding appropriate ways of communicating through digital means; referring to different communication formats; adapting communication modes and strategies to specific audiences.
Application level User Guide/mentor
  He/She is able to:
Knowledge examples

- describe different digital communication means (e.g. email, chat and video-conference, mobile messaging)
- define the benefits and limitations of different means of digital communication
- select appropriate means of digital communication according to context

- understand how communication generally benefits the lives of care recipients (e.g. diminishing solitude, re-establishing relationships, etc)
- propose strategies to introduce digital communication to care recipients

Skills examples

- send email, SMS, chat message
- find and contact people online
- edit information in order to communicate it through several means
- tailor communication according to audience
- filter and organise incoming communication (e.g. organise emails in folders, follow blogs and websites)

- mediate the User skills to care recipients
- support care recipients in adopting the User skills

Attitudes examples

- be confident and comfortable in communicating and expressing him/herself through digital means
- observe the risks linked with online communication with unknown people

- balance non-digital and digital communication in care recipients’ lives
- encourage care recipients’ interaction with family, friends and peers through digital technology