General Digital Competence Enabling Digital Competence Care Specific Digital Competence
Information Communication Content Creation Safety
2.1 2.2 2.3 2.4 2.5 2.6


Competence domain A General digital competence
Competence area 2 Communication
Competence title 2.5 Netiquette
Competence description   Knowing behavioural norms in online/virtual interactions; understanding cultural diversity aspects; protecting self and others from possible online dangers; developing active strategies to identify bad behaviour.
Application level User Guide/mentor
  He/She is able to:
Knowledge examples

- describe examples of correct and wrong conduct in digital interactions
- understand consequences of own behaviour in digital environments
- understand ethical issues in digital media such as improper websites and cyberbullying

- identify ethical issues and threats specifically concerning care recipients in digital interactions (e.g. cyberbullying, online fraud, misconduct, hoax, misuse of personal data, disturbing or improper content)

Skills examples

- protect him/herself and others from online threats
- ban/report abuse and threats
- develop strategies for handling cyberbullying and inappropriate conduct

- mediate the User skills to care recipients
- support care recipients in adopting the User skills

Attitudes examples

- consider ethical principles of use and publication of information
- demonstrate flexibility and sensitiveness for different communication cultures

- prioritise protection of care recipients over functional demands of technologies, applications and online environments