General Digital Competence Enabling Digital Competence Care Specific Digital Competence
Acceptance Adaptation Progression Support
5.1 5.2 5.3 5.4


Competence domain B Enabling digital competence in social care work
Competence area 5 Acceptance
Competence title 5.3 Encouragement and confidence building
Competence description   Overcoming psychological obstacles to the implementation of digital technology in care work such as the fear and mistrust of technology, low self-esteem and lack of interest; encouraging care recipients to gradually discover ICT-based activities; building confidence.
Application level User Guide/mentor
  He/She is able to:
Knowledge examples - understand social, economical and psychological factors that have
impact on the use of ICT by carers
- reflect on own subjective and objective barriers to adopting ICT
- understand social, economical and psychological factors that have
impact on the use of ICT by care recipients
- define strategies to address common prejudices towards ICT
Skills examples

- search and find reliable information to address own as well as care
recipients’ questions about the safe and easy use of ICT
- communicate information on digital technology clearly, objectively and confidently

- address care recipients’ mistrust in digital technology by communicating
a realistic conception of risks and how they can be addressed.
- address care recipients’ fear of digital complexity by introducing easyto-
use and ambient solutions
- enhance care recipients’ self-esteem and motivation through tailored
and target-oriented learning strategy
- expose and challenge common myths and misconceptions about ICT
Attitudes examples - demonstrate willingness to overcome own reservations towards ICT
- cultivate understanding for the concerns and worries of others

- address care recipients’ concerns seriously and objectively
- act as an informed and trustworthy advisor