User login
Support
[[General Digital Competence|General Digital Competence]] | [[Enabling Digital Competence|Enabling Digital Competence]] | [[Care Specific Digital Competence|Care Specific Digital Competence]] | |
[[Acceptance|Acceptance]] | [[Adaptation|Adaptation]] | [[Progression|Progression]] | [[Support|Support]] |
[[8.1|8.1]] | [[8.2|8.2]] |
8 Support |
8.1 Guidance and mentoring |
Guiding care recipients through all stages of acquisition of digital competence according to individual needs and capabilities; mentoring and consulting; building on achievements and addressing challenges; responding to both explicit and tacit needs of assistance; promoting care recipients' autonomy and active approach. |
8.2 Technical, instrumental and organizational assistance |
Performing basic technical operations; setting-up and launching standard equipment and applications; solving non-complex technical problems; trouble shooting; arranging for expert assistance in more complex problems; assisting care recipients in dealing with service providers and other external stakeholders. |