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Support

[[General Digital Competence|General Digital Competence]] [[Enabling Digital Competence|Enabling Digital Competence]] [[Care Specific Digital Competence|Care Specific Digital Competence]]
[[Acceptance|Acceptance]] [[Adaptation|Adaptation]] [[Progression|Progression]] [[Support|Support]]
[[8.1|8.1]] [[8.2|8.2]]

8 Support

8.1 Guidance and mentoring

Guiding care recipients through all stages of acquisition of digital competence according to individual needs and capabilities; mentoring and consulting; building on achievements and addressing challenges; responding to both explicit and tacit needs of assistance; promoting care recipients' autonomy and active approach.

8.2 Technical, instrumental and organizational assistance

Performing basic technical operations; setting-up and launching standard equipment and applications; solving non-complex technical problems; trouble shooting; arranging for expert assistance in more complex problems; assisting care recipients in dealing with service providers and other external stakeholders.